Contact Centre Vocational Training Programme – Track 2
Area of training
Customer Service / Contact Centre
Objective
Develops core communication, call-handling, and AI/digital tool skills in a structured contact centre environment.
Content
- Contact Centre Level 1
- AI & Digital Tools.
- Work simulation, handling enquiries and basic complaints, call reports, job shadowing, independent operations and coaching
- End-of-track assessment
Requirements
– Singapore Citizen or Permanent Residents
– 16 years old and above and a certified person with disabilities
– Proof of fitness for work
– Able to communicate verbally and in writing
– Basic IT skills and can type at least 20 words per minute
– Open to learning and trying new experiences
Content
Duration: 8 weeks
Training venue: Enabling Village, SPD Contact Centre
Fees: $401.58
Contact: esptrainingt@spd.org.sg
Enquiries
For further information, please contact us via the link below.